Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern access to and use of PSI Shield ("Service"), a web-based physical security assessment platform operated by Public Safety Intelligence Technologies LLC ("PSI," "we," "us," or "our").

PSI Shield is designed for law-enforcement agencies and their authorized personnel to document, manage, analyze, and report on physical security assessments of facilities.

By accessing or using the Service, the participating law-enforcement agency ("Agency" or "Customer") and its authorized users agree to comply with these Terms, subject to applicable law and the terms of any separately executed agreement between PSI and the Agency.

An individual accepting these Terms on behalf of an Agency represents that they have authority to do so. An individual user without contracting authority does not, merely by accessing the Service, bind the Agency to financial obligations.

If PSI and the Agency have executed a separate written agreement governing the Service, that agreement controls in the event of a conflict with these Terms.

2. Description of the Service

PSI Shield provides tools to assist authorized law-enforcement personnel in conducting and managing physical security assessments.

Features may include:

• Facility information, mapping, and property documentation.
• Physical security assessment checklists and findings.
• Photographs, floor plans, and supporting documents.
• Interview transcript analysis and assessment notes.
• Facility questionnaires and responses.
• Recommendations, corrective actions, and follow-up tracking.
• A facility follow-up portal through which facility contacts invited by the Agency can view recommendations and report progress.
• Report generation and export capabilities.
• Optional artificial intelligence-assisted analysis and drafting.
• Account administration and activity logging.

PSI may modify, improve, or discontinue individual features. PSI will provide reasonable notice of material changes that substantially reduce paid functionality, where practicable.

3. Agency Accounts and Authorized Users

Each Agency maintains its own organizational account.

Access is restricted to individuals authorized by the Agency, including sworn personnel, civilian employees, and other approved users.

Facility contacts invited by an Agency to the follow-up portal are not Agency users. They receive limited access to the recommendations and materials the Agency shares for a single assessment, and the Agency may end that access at any time.

Agency administrators are responsible for managing invitations, user roles, permissions, and removal of access when personnel no longer require the Service.

Users must maintain the confidentiality of their credentials and must not share accounts.

The Agency is responsible for activities performed through its authorized accounts to the extent attributable to its users or its failure to manage access, but is not responsible for unauthorized access caused by PSI's breach of its obligations.

PSI may restrict or suspend access when reasonably necessary to investigate suspected unauthorized access, protect the Service, or comply with applicable law.

4. Permitted Use and Data Restrictions

The Service may be used for legitimate physical security assessment and related administrative purposes.

Users may not:

• Access information belonging to another Agency without authorization.
• Circumvent security controls or attempt unauthorized system access.
• Introduce malicious software or disrupt Service operations.
• Use the Service for unlawful purposes.
• Upload information they do not have authority to process or disclose.
• Submit criminal justice information ("CJI") or criminal investigative records requiring CJIS-specific controls.
• Deliberately submit sensitive personal information unrelated to physical security assessments.
• Use automated processes to overload or abuse the Service.

PSI Shield is not intended or represented to be a CJIS-compliant system. Agencies must independently determine whether information is appropriate for processing through the Service.

5. Ownership of Agency Data

The Agency retains all ownership rights and interests it possesses in the information, photographs, documents, assessment results, reports, notes, questionnaire responses, and other content submitted to or created within its account ("Agency Data").

PSI does not acquire ownership of Agency Data.

The Agency grants PSI a limited, nonexclusive right to host, process, transmit, store, and otherwise use Agency Data solely as necessary to provide, secure, support, and maintain the Service, perform authorized operations, and comply with applicable law.

PSI will not sell, rent, or use Agency Data for advertising.

PSI retains ownership of the PSI Shield software, source code, design, trademarks, underlying technology, and other intellectual property, excluding Agency Data.

6. Confidentiality and Sensitive Facility Information

PSI Shield may contain nonpublic information concerning the physical security of facilities, including vulnerabilities, access controls, security equipment, emergency procedures, floor plans, and corrective action recommendations.

PSI recognizes that unauthorized disclosure of such information may create safety and security risks.

PSI will limit access to Agency Data to authorized users, approved service providers performing necessary functions, and PSI personnel with a legitimate operational or security need.

Authorized PSI administrative access may extend across Agency accounts for support, maintenance, or security purposes. Such administrative access is logged.

PSI will not intentionally disclose Agency Data to an unrelated third party except:

1. As directed or authorized by the Agency, including recommendations and reports the Agency chooses to share with facility contacts through the follow-up portal.
2. To service providers identified in the Privacy Policy and operating on PSI's behalf.
3. When required by applicable law or valid legal process.
4. When reasonably necessary to address an imminent security threat or protect the Service, consistent with applicable law.

When legally permitted and reasonably practicable, PSI will notify the affected Agency of compulsory requests for disclosure and provide an opportunity to seek protection.

Nothing in these Terms requires an Agency to disclose information prohibited by law or limits an Agency's obligations under applicable public records and records retention laws.

7. Artificial Intelligence Features

PSI Shield may offer optional artificial intelligence ("AI") functions powered by third-party technology providers, including Anthropic.

When a user affirmatively activates an AI feature, selected assessment information, notes, photographs, transcript text, or other relevant content may be transmitted to the AI provider for processing.

AI-generated findings, summaries, descriptions, recommendations, and reports are provided for assistance only.

All AI-generated material must be independently reviewed and verified by a qualified Agency user before being relied upon or included in a final assessment or operational decision.

AI output may contain inaccuracies, omissions, unsupported conclusions, or inappropriate recommendations.

PSI does not represent that AI-generated content is complete, accurate, or appropriate for any particular facility.

PSI does not warrant that AI-generated content satisfies any particular professional standard, security assessment methodology, accreditation requirement, or regulatory obligation.

The Agency retains responsibility for reviewing and approving assessment conclusions, security recommendations, risk ratings, resource allocations, and operational decisions.

AI-generated material incorporated into Agency assessments is treated as Agency Data under these Terms, subject to any rights or restrictions imposed by applicable law.

8. Third-Party Services

PSI Shield relies upon external technology and information providers for infrastructure, electronic communications, mapping, address lookup, crime statistics, and optional AI functionality.

These providers are identified in the Privacy Policy.

External information, including crime statistics, geocoding results, map imagery, and AI-generated material, may contain inaccuracies or become unavailable.

The Agency is responsible for independently validating information material to its assessments.

PSI may replace service providers when reasonably necessary to operate or improve the Service, subject to applicable contractual and legal requirements and appropriate notice of material privacy or security changes.

9. Security

PSI maintains technical and administrative safeguards intended to protect the confidentiality, integrity, and availability of Agency Data.

Current measures include encrypted connections, encryption at rest through the hosting provider, department-level access restrictions, secure password hashing, rate limiting, optional multifactor authentication, and administrative activity logging.

No internet-connected service can be guaranteed completely secure.

The Agency is responsible for protecting user credentials, managing local devices, reviewing access permissions, and promptly reporting suspected unauthorized account activity.

The Service may temporarily maintain assessment information on authorized devices for offline use. The Agency is responsible for applying appropriate device security and access controls to those devices.

PSI does not represent that PSI Shield holds SOC 2 certification or CJIS compliance certification.

10. Security Incident Notification

PSI will investigate suspected unauthorized access, disclosure, alteration, or loss of Agency Data.

Upon confirming a security incident affecting Agency Data, PSI will notify the affected Agency without unreasonable delay, consistent with applicable legal requirements and any controlling written agreement.

Notice will include available information regarding the incident, potentially affected information, and mitigation measures, as reasonably determined during the investigation.

PSI will take reasonable steps to contain and remediate confirmed incidents within systems under its control.

PSI's goal is to notify affected Agencies within 72 hours of confirming such an incident.

Specific notification deadlines and incident-response obligations may be established through a separate written agreement.

11. Subscription, Fees, and Billing

Agency access to the Service is provided according to the subscription, pricing, and payment terms established in an invoice, order form, or separately executed agreement.

Invoices are issued through PSI's billing process using Bluevine.

PSI Shield does not directly collect or store customer payment card information.

Payment obligations, renewal periods, taxes, and cancellation requirements are governed by the applicable written purchasing arrangement.

PSI will not impose additional paid services or subscription charges without Agency authorization.

PSI may offer a limited evaluation period without charge. The duration and features of an evaluation will be communicated when access is granted. Information created during an evaluation is Agency Data, and the Agency may keep reports it generated during the evaluation whether or not it subscribes. If the Agency does not subscribe, the evaluation account is subject to the same export and deletion provisions as a cancelled account.

12. Availability and Maintenance

PSI will use commercially reasonable efforts to maintain the availability and functionality of the Service.

Access may be interrupted by scheduled maintenance, software updates, infrastructure failures, cyberattacks, third-party outages, or circumstances outside PSI's reasonable control.

Unless expressly stated in a separate written agreement, PSI does not guarantee uninterrupted availability or a specific uptime percentage.

13. Data Retention, Export, and Deletion

Agency Data is retained while the Agency maintains its account unless deleted by authorized users, requested for deletion by the Agency, or otherwise required to be handled under applicable law.

Authorized users may delete assessments through available Service functionality.

Agency administrators may manage, deactivate, or remove user accounts.

Authorized users may export any assessment at any time as PDF, Word, or CSV.

Upon account cancellation or expiration:

• The Agency may request, within 90 days, an export of its retained Agency Data. PSI will prepare the export on request and provide assessment records in commonly used formats (such as PDF, CSV, or JSON) together with the original uploaded photographs and files.
• After the export is provided, or after the 90 days if none is requested, PSI will delete the Agency's Data, including uploaded photographs and files, from its active systems.
• Copies of database records in backups expire within 8 weeks; uploaded photographs and files are not kept in backups. Deletion of copies held by service providers or in legally required records will occur according to applicable technical, legal, and contractual requirements.
• Where legally permissible, an Agency may request earlier deletion.

PSI is not responsible for maintaining an Agency's official records repository or satisfying the Agency's independent records retention obligations.

14. Agency Records and Legal Compliance

The Agency remains responsible for complying with laws, rules, and policies applicable to its activities, including public records obligations, records retention schedules, confidentiality requirements, and disclosure restrictions.

PSI does not determine whether an assessment, photograph, floor plan, or report is exempt from public disclosure.

Nothing in these Terms transfers the Agency's statutory recordkeeping responsibilities to PSI.

15. Warranties and Disclaimers

PSI will provide the Service with reasonable care and skill, subject to any additional commitments in an executed agreement.

Except as expressly provided in these Terms or a controlling written agreement, and to the extent permitted by applicable law, the Service is provided on an "as available" basis without warranties of uninterrupted operation, fitness for a particular purpose, or error-free performance.

PSI Shield supports professional assessments but does not replace the judgment of trained personnel, engineering evaluations, applicable standards, or Agency decision-making.

PSI does not guarantee that an assessment will identify every vulnerability, prevent a security incident, or eliminate operational risk.

16. Limitation of Liability

Drafting note: Proposed provision, subject to legal review and Agency contracting requirements:

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages, including lost profits or business opportunities, arising from the use of the Service.

Except for obligations expressly excluded from this limitation in a separately executed agreement, each party's aggregate contractual liability will not exceed the total fees paid or payable by the Agency for the Service during the 12 months preceding the event giving rise to the claim.

The foregoing limits will not apply where prohibited by law, or to liability arising from fraud, willful misconduct, or other matters that cannot lawfully be limited.

The treatment of confidentiality violations, data security incidents, and gross negligence requires express agreement between the parties.

Nothing in these Terms waives any governmental immunity, statutory limitation, or legal defense available to an Agency.

17. Suspension and Termination

Either party may terminate the subscription according to its applicable purchasing agreement.

PSI may suspend access to protect the Service from a material security threat or substantial misuse, using a proportionate response where practicable.

PSI may terminate for a material breach that remains uncured after reasonable written notice, except where immediate action is necessary to address serious unlawful activity or security threats.

Upon termination, each party remains responsible for outstanding obligations and any provisions that by their nature should survive, including confidentiality, data ownership, accrued payment obligations, and applicable limitations of liability.

18. Changes to Terms

PSI may update these Terms to reflect changes in law, security practices, Service functionality, or business operations.

Material changes will be communicated to the Agency through reasonable notice, such as email to an account administrator.

Changes that materially alter an Agency's contractual rights or obligations will not supersede an existing executed agreement without the consent required by that agreement.

19. Governing Law and Disputes

Drafting note: Proposed provision, subject to legal review:

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where mandatory law or a separately executed agreement requires otherwise.

Subject to applicable jurisdictional requirements, disputes may be brought in the appropriate state or federal courts located in Maricopa County, Arizona.

The parties will first attempt in good faith to resolve contractual disputes through discussions between authorized representatives.

Nothing in this section constitutes a waiver of sovereign immunity, governmental immunity, or other protections established by law.

20. Miscellaneous

If any provision is held unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

Failure to enforce a provision does not constitute a permanent waiver.

Neither party may transfer its obligations under an applicable executed agreement in violation of that agreement or applicable procurement law.

These Terms, together with any applicable order form or separately executed agreement, establish the parties' contractual rights and obligations regarding the Service.

21. Contact Information

Public Safety Intelligence Technologies LLC

PSI Shield Support

Email: [email protected]

Website: https://shield.publicsafetyintel.net

Questions about these Terms, account administration, or contractual matters may be directed to the email address above.